Home RECRUITMENT Senior Manager – FTTH Service Fulfilment, Fixed Broadband at MTN Nigeria

Senior Manager – FTTH Service Fulfilment, Fixed Broadband at MTN Nigeria

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:


Job Title: Senior Manager – FTTH Service Fulfilment, Fixed Broadband

Job Identification: 3831
Location: Ikoyi, Lagos
Job Schedule: Full time
Reports To: General Manager – FTTH Operations
Division: Fixed Broadband



  • Develop and manage end-to-end service fulfillment operations for FTTx customers, as per SLA and business objectives.
  • Plan and develop a strategy to accelerate home broadband connections for high-value customers in a professional, agile manner with an uncompromising concern for safety, quality, aesthetics, and time.
  • Develop a strategy for the management of contractors and external stakeholders with strict guidelines and governance mechanisms.


  • Defining and driving sales strategy and execution for fibre business nationwide. Expanding presence in each region.
  • Create strategic partnerships and relationships with the state government in partnership with the enterprise business team and estate developers, and articulate short- to long-term plans that ensure fiber rollout is aligned with nationwide demand as well as business expectations.
  • Ensure relevant business rules are applied in the budget process and forecasting scenarios for broadband business performance.
  • Manage the performance measurement and monitoring of Fibre broadband propositions, promotions, and activities to ensure that they adhere to the business plan and provide feedback to senior management as requested.
  • Develop competitive broadband strategies for MTN Broadband product plans, solutions, and value propositions.
  • Review the feasibility assumptions used versus actual behavior in the market after the launch of a product, promotion, or activity.
  • Ensure the integrity of broadband financial modeling projects.
  • Ensure quality assurance for all business plans, product analysis, and data generated for reporting.
  • Review and assess competitive price reaction scenarios.
  • Manage ad hoc projects as directed by the GM/COO.
  • Establish a commercial footprint for various channels that shadow the network roll-out.
  • Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
  • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.


  • A First Degree in Engineering, Business Management, or related discipline
  • A Masters degree, preferably an MBA, will be an advantage.
  • Fluent in English


  • 9–17 years of working experience, which includes:
    • Manager track record of at least 3 years in the relevant sector or industry
    • 3 years’ experience in business performance reporting, financial analysis, and business development
    • Work experience across diverse cultures and geographies is advantageous.

Application Closing Date
22nd January, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online